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Cancellation policy

We understand that sometimes "life happens" and you have to cancel an appointment. As our clients, we hope that you understand our schedules at CCF Performance are very tight. We feel that we have a very fair cancellation policy that allows the client to give proper notice and not be penalised for the cancellation.

Please read the following cancellation policy carefully:

 

  • Clients must cancel out of a class or training session with at least 24 hours notice.

  • If you cancel within the 24-hour time period of the start time of the class/session, you will be charged for that class/session.

  • Each client will have one free "no show" per package purchased, meaning they can cancel late and not be penalised. 

  • All class cancellations must be done via email at: HELLO@CCF-Performance.com or by contacting your coach directly.

  • PT session cancellations need to be done by contacting your trainer directly. 

 

Refund Policy: 

 

  • Once a payment has been made for a package, group fitness or personal training session from CCF Performance sessions are non-refundable.

  • Sessions are non-transferable.

  •  Sessions are booked on a "use it or lose it" basis. Typical expiration for up to 50 PT sessions booked is 168 days. Class bookings vary. Please refer to the class terms when booking a session.

terms

Terms & Conditions:

 

Please read these terms and conditions of use of CCF-Performance.com carefully. By using this website, you indicate your acceptance of these terms and conditions. If you do not accept these terms and conditions of use of CCF-Performance.com, then do not access, view or otherwise use CCF-performance.com. CCF Performance maintains this website for the entertainment of its customers, potential customers, and other interested parties. Your use of CCF-Performance.com is subject in all respects to these terms and conditions of use.

 

Copyright and Trademark Information: 

 

Unless otherwise indicated, CCF Performance claims any and all copyrights, and all other relevant intellectual property rights to content published on CCF-Performance.com. All content published on CCF-Performance.com is for your own personal and non-commercial use and may not be copied, published or redistributed without prior express, written permission from CCF Performance. The absence of a product or service name or logo from this list does not constitute a waiver of CCF Performance's trademark or other intellectual property rights. By accessing this website, you represent and warrant that your use of site content will be consistent with this license and will not infringe or violate the copyrights and/or intellectual property rights applicable to CCF-Performance.com

 

Restricted Users: 

 

The contents of this site are copyrighted under United Kingdom copyright laws. Except as stated herein, none of the material on this site may be copied, reproduced, distributed, republished, uploaded, displayed, posted or transmitted in any way whatsoever. However, you may download material for your own personal, non-commercial use, provided that you agree to abide by any copyright notice or other restrictions contained in any material included in or accessed through this site and include any author attribution, copyright or trademark notice or restriction in any such material that you download. You may not use such downloaded material for any commercial purpose. Modification of the materials or use of the materials for any other purpose is a violation of CCF Performance's copyright and other proprietary rights. The use of any of the whole or any part of the content of this site (including but not limited to trade names and logos) except as expressly provided in these Terms and Conditions of Use, is strictly prohibited. All copyright and all other intellectual property and proprietary rights of any sort relating in any way to this site (including, but not limited to, those relating to its content, branding and the services, software and any other materials made available on and through it) which are not granted to you in accordance with these terms of use are hereby expressly reserved to CCF Performance or, in the case of any other brands, names and logos featured on this site, their respective owners.

 

Intended Audience:

 

Unless otherwise specified, the materials in the site are presented solely for the purpose of promoting products available in the United Kingdom and its territories and possessions. CCF Performance controls and operates this site from the United Kingdom. CCF Performance makes no representation that materials contained on this site are appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

 

Hyperlinks to and from other sites: 

 

CCF Performance is not affiliated or associated with sponsors or producers of any third-party websites that hyperlink to or from this site. We explicitly disclaim any responsibility for the accuracy, content, or availability of information found on sites that link to or from this site from such third parties. We cannot ensure that you will be satisfied with any products or services that you purchase from a third-party site that links to or from this site, since these third-party sites are owned and operated by independent retailers. We do not endorse any of the merchandise, nor have we taken any steps to confirm the accuracy or reliability of, any of the information contained in such third-party sites. We do not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third party.  

Indemnification: 

 

You will indemnify and hold CCF Performance, and its subsidiaries, affiliates, directors, officers, agents, contractors or other partners, and employees, harmless from and against any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of material or information you submit, post to or transmit through a Interactive Medium, your use of this site, your connection to this site, or your violation of the Terms and Conditions of Use.

 

Privacy Policy: 

 

When you visit this site we may collect data that will personally identify you ("User Data").

 

We will only use the User Data to: (a) process payments and delivery; (b) contact you and provide you with information (as requested); and (b) deal with any other matters arising as a result of that contact.

Subject to the provisions of applicable law and for a small fee you may obtain a copy of the User Data (if any) we hold about you. Additionally, if you wish to delete, deactivate or amend the User Data, or find out what User Data (if any) we are holding about you, please contact us.

 

We will not sell the User Data to anyone or disclose the User Data except as necessary to deal with matters arising from your use of the site and your contact(s) with us, or in the unlikely event that we believe in good faith that we are required to do so: (a) by court order or other legal/regulatory requirement; or (b) in order to protect our rights/property or those of our clients and/or their employees.

Your Consent: by using this site you consent to CCF Performance, processing and transferring (both inside and outside the EEA) the User Data as necessary for us to provide you with and enable you to use the site and for the purposes referred to above.

 

Entire Agreement: 

 

These terms of use supersede all prior agreements, arrangements and statements (except for those for which liability is not excluded) between us with respect to your use of this site and constitute the entire agreement between us relating to the same.

 

Severability: 

 

If one or more of the provisions of these terms of use are at any time found to be invalid by a court, tribunal or other forum of competent jurisdiction, or otherwise rendered unenforceable, that decision shall not invalidate or void the remainder of these terms of use. These terms of use shall be deemed amended by modifying or severing such provisions as necessary to render them valid, legal and enforceable while preserving their intent, or if that is not possible, by substituting another provision that is valid, legal and enforceable which materially gives effect to their intent. Any invalid or unenforceable provision or provisions shall be severable from these terms of use so that the validity or enforce ability of their remaining provisions, or the validity of the provision(s) in question in any other jurisdiction shall not be affected.

 

Rights of Third Parties: 

 

No one other than you and us will have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms of use, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, nothing in this clause shall affect the rights of any permitted assignee or transferred.

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